Rebuttal to DOR’s Statement of Position

Claimant: Garrett Madden  |  DOR Case No.: 577053  |  Hearing No.: SHN-105316215

DOR’s Statement of Position dated: October 6, 2026  |  This rebuttal prepared: October 9, 2026

Each section below states one position from DOR’s Statement of Position, answers it, and lists only the exhibits that support that answer. Exhibit files open individually. The complete files are in the document library.

★The central issue: vehicle purchase to maintain stabilized employment

Why this is first

The core of this complaint is Mr. Madden’s request that DOR purchase a vehicle so he could maintain stabilized employment. DOR addressed it in its Statement of Position. The response is not factual, and DOR never issued the written denial Mr. Madden needs to exercise his appeal rights. Everything else in this rebuttal supports this central point.

DOR’s position

“Additionally, Mr. Madden has requested, and presently requests, that DOR purchase a vehicle for him. That request is denied as, pursuant to CCR § 7164, DOR consumers must meet all criteria listed in the regulation. Additionally, pursuant to CCR § 7164.2, consumers must be considered financially able to operate, maintain and replace the vehicle based on their actual or projected disposable income. Mr. Madden does not meet the criteria because Mr. Madden recently reported that he is not employed and doesn’t consistently earn a paycheck while in the apprenticeship program.”— SOP, Conclusion

Rebuttal

The request. On June 17, 2026, before the two-month rental period began, Mr. Madden asked DOR for vehicle purchase assistance specifically so he could keep getting to work after the rental ended. The purpose was maintaining stabilized employment. The gap he was trying to prevent is the gap that then occurred: zero authorized transportation from August 15 onward, $1,148.23 paid out of pocket.

The factual basis is wrong. Mr. Madden never reported “I am not employed.” His October 5, 9:57 AM email describes the ABC NorCal registered apprenticeship’s alternating paid on-the-job training and mandatory unpaid classroom phases, and states his last paid day was September 11, 2026. ABC NorCal’s own work report, logged October 1, shows 112 hours worked in September 2026. He forwarded it to DOR on October 6 at 3:42 PM, before the SOP was finalized. The “not an employee” theory first appears in DOR’s own October 6, 1:28 PM email, framed conditionally (“If you are not considered an employee…”). It is DOR’s speculation, not his statement.

No written denial was ever issued. Mr. Madden demanded the denial in writing on June 24, 2026, in his July 1 formal grievance, and again on October 6, 2026. No written denial with appeal rights has been issued. Without it, he cannot exercise the appeal rights the law guarantees.

The merits were never adjudicated. DOR’s denial cites only the employment prong of 9 CCR § 7164. The regulation requires findings on all of its criteria, including whether alternate transportation was explored and documented. DOR’s own record contains evidence on that point: it authorized the rental precisely because no public transit could reach the job site before his 7:00 AM start. A proper written denial would have had to address each criterion with findings. None was issued.

Exhibits

  • Exhibit R-5 — Oct 5, 9:57 AM: apprenticeship structure, his actual words
  • Exhibit R-12 — Oct 6, 1:28 PM: “not an employee” theory originates with DOR
  • Exhibit R-14a — 112 hours worked, September 2026 (program’s own records)
  • Exhibit R-14b — Laborer Core 1 enrollment, Sept 21–25
  • Exhibit R-14c — Intro to Apprenticeship enrollment, Aug 27
  • Exhibit R-2 — Jun 24: written denial demanded
  • Exhibit R-4 — Jul 1: grievance over missing written decisions
  • Exhibit R-11 — Oct 6: asks for official denial letter
  • Exhibit R-15 — the gap the request was meant to prevent: $1,148.23 out of pocket

Authorities

Cal. Code Regs. tit. 9, § 7164 — Vehicle Purchase
Purchase requires all listed conditions, including findings on each: physical inability to use alternate transportation, employment/training status, financial ability, documented exploration of all other modes, mobility evaluation, and a signed DR 290A. DOR’s denial addressed only one prong. Cornell LII
29 U.S.C. § 722(c)
Written notice of review rights required upon reduction, suspension, or cessation of VR services. The vehicle-purchase denial triggered this duty. Justia
Cal. Code Regs. tit. 9, §§ 7353, 7354
Adverse decisions must be written and reasoned, with appeal-rights notice; the fair-hearing clock runs from receipt of a written denial. Cornell LII § 7353
Topanga Assn. for a Scenic Community v. County of Los Angeles, 11 Cal.3d 506 (1974)
Findings must bridge the analytic gap between evidence and decision. The SOP cites no evidence for “reported that he is not employed” because none exists. Justia

1“Least costly method” during training

DOR’s position

“DOR provided Mr. Madden with appropriate transportation services using the least costly method that met his needs at the time of his training, pursuant to CCR § 7161.”— SOP, Conclusion. Background: “Mr. Madden did not report any physical disabilities that prevent him from utilizing public transportation… The public transportation option available to him included a 38-minute walk to the nearest bus-stop and two bus transfers. The estimated arrival time using public transportation was roughly 7:30 AM.”

Rebuttal

The objection was travel time, not physical capability: 108 to 194 minutes with two transfers and a 38-minute walk, to arrive around 7:30 AM for an 8:00 AM training. CCR § 7162 requires evaluating proximity, frequency, and whether the commute creates an undue hardship. The April 29, 2026 administrative review request raised this directly; the May 26 decision did not address it on those terms.

The “least costly” standard in § 7161(c) requires the mode to meet the individual’s needs, not merely be cheapest. DOR’s own SOP concedes that for the June job placement “there were no available public transportation routes that can get him to his job site before his start time.”

Exhibits

  • Exhibit X-1 — Administrative Review Decision, May 26, 2026 (with DR1000 and decision document)

Authorities

34 C.F.R. §§ 361.45, 361.46
The IPE is a signed written document; amendments take effect only when agreed to and signed by both the individual and the counselor. Cornell LII § 361.45 · § 361.46

2Two months’ support; “acted promptly”

DOR’s position

“Upon receiving notice of his employment status, DOR acted promptly to offer guidance regarding available transportation options to support him during the first two months of his employment.”— SOP, Conclusion

Rebuttal

Mr. Madden requested vehicle purchase assistance on June 17, 2026, before the rental period began. The June 24 response was an informal email, bundled with an attempt to get him to withdraw his separate mediation/fair hearing request. He refused the withdrawal in writing the same day and demanded the denial in writing. No formal written denial with appeal rights was ever issued.

Exhibits

  • Exhibit R-2 — Jun 24, 2026: demands the denial in writing; separates training vs. work transportation
  • Exhibit R-3 — Jun 27, 2026: DR 107 appeal active; unrequested withdrawal rejected same day
  • Exhibit R-4 — Jul 1, 2026: formal grievance over missing written decisions

Authorities

34 C.F.R. § 361.57(b)(4)
A state VR unit may not suspend, reduce, or terminate VR services while a review is pending, absent fraud or misrepresentation. govinfo.gov
Cal. Code Regs. tit. 9, § 7353.6
Requesting mediation does not delay or pause fair hearing rights. Cornell LII

3One-month rule; “should have planned”

DOR’s position

“In accordance with CCR § 7161.5, consumers are generally deemed financially capable of assuming responsibility for transportation costs after one month of pay… With the advance notice, he should have planned accordingly for travel to his worksite thereafter.”— SOP, Conclusion

Rebuttal

CCR § 7161.5(a) deems a client financially capable “after the client has received one full month of salary or wages,” which assumes steady, continuous wages. The ABC NorCal registered apprenticeship alternates paid on-the-job training with mandatory, unpaid classroom training. Last paid day: September 11, 2026. No wages received since, through no fault of his own.

Section 7161.5(e) provides: “In no instance shall a case… remain open solely because a client is not financially capable of assuming the cost of transportation.” Where hardship is established, the regulation contemplates continued services, not limbo.

He did plan: the June 17 vehicle purchase request was submitted before the rental period began to prevent exactly this gap.

Exhibits

  • Exhibit R-5 — Oct 5, 9:57 AM: apprenticeship structure in his own words
  • Exhibit R-14a — ABC NorCal work report: 112 hours, September 2026

Authorities

Cal. Code Regs. tit. 9, § 7351
Any VR client dissatisfied with any action or inaction of the Department gets prompt review and/or a fair hearing. Cornell LII

4Third month “under review”

DOR’s position

“His request for continued car rental services remains under review as Mr. Madden provided new and additional information that warrants additional discussion.”— SOP, Conclusion

Rebuttal

The review sat open August 10 to October 9 (DOR’s own deadline) with zero authorized transportation from August 15 onward. In that window Mr. Madden paid $1,148.23 out of pocket: a Turo rental September 7–14 ($429.95) and a second Turo rental September 20–October 4 ($718.28), documented with receipts and bank statements provided to DOR.

The “new information” was his answer to DOR’s own questions. The delay reflects DOR’s shifting document demands: his September 1 email documents conflicting requests from different staff, and DOR first required bank statements to verify expenses, then declared bank statements unusable for that purpose.

Exhibits

  • Exhibit R-8 — Oct 5 formal complaint: shifting documentation standards
  • Exhibit R-13 — Oct 6: Turo $429.95 receipt documented; notes repeated questions
  • Exhibit R-15 — Oct 6: borrowing to rent; $1,148.23 total; impact statement

Authorities

34 C.F.R. § 361.57(b)(4)
Prohibits suspension of services while a review is pending. govinfo.gov
Mathews v. Eldridge, 424 U.S. 319 (1976)
Deciding a case through informal email with shifting demands and no written findings creates a high risk of erroneous deprivation; the cost of a written decision is trivial. Duke Law

5“Not employed” claim

DOR’s position

“That request is denied as, pursuant to CCR § 7164, DOR consumers must meet all criteria listed in the regulation… Mr. Madden does not meet the criteria because Mr. Madden recently reported that he is not employed and doesn’t consistently earn a paycheck while in the apprenticeship program.”— SOP, Conclusion

Rebuttal

Mr. Madden never said “I am not employed.” His October 5, 9:57 AM email describes the apprenticeship’s alternating paid and mandatory unpaid phases and states his last paid day was September 11, 2026.

Before the SOP was finalized, DOR received ABC NorCal’s own work report showing 112 hours worked in September 2026 (forwarded October 6, 3:42 PM to Zapanta, Keller, and Somalal), plus two program enrollment emails corroborating the structure he described.

The “not an employee” theory first appears in the record on October 6 at 1:28 PM, in Kamie Zapanta’s email, framed conditionally (“If you are not considered an employee…”), hours after Mr. Madden declined a broad release of his training records. It is DOR’s speculation, not his statement.

Exhibits

Authorities

Topanga Assn. for a Scenic Community v. County of Los Angeles, 11 Cal.3d 506 (1974)
Agency findings must “bridge the analytic gap between the raw evidence and ultimate decision.” The SOP cites no evidence for “reported that he is not employed” because none exists. Justia
29 U.S.C. § 722(c)
Written notice of review rights required upon reduction, suspension, or cessation of VR services. Justia

6“Not transparent” claim

DOR’s position

“There have been occasions when Mr. Madden was not transparent, forthcoming, and providing complete and accurate information… Mr. Madden provided inaccurate or incomplete information regarding his training and employment status and, was not fully transparent about his living and financial circumstances.”— SOP, Conclusion (citing § 7029.9)

Rebuttal

Each disclosure was specific, dated, and followed by documentation: living situation (mid-September and October 5), apprenticeship structure (October 5), bank records, paystubs, the DR 233, an income and living expense table, and full billing statements for June through August.

DOR escalated its demands after he answered, including a sweeping release to contact his training program directly. He set a boundary on that release and offered a reasonable alternative: ABC NorCal’s public information line. He asked that communication stay by email because he is unavailable by phone during work hours (8 AM–4 PM), as communicated from the start.

DOR referred Mr. Madden to ABC NorCal. The program’s structure was available to DOR through its own referral relationship.

Exhibits

  • Exhibit R-7 — Oct 5, 4:46 PM: DOR demands meeting + release
  • Exhibit R-9 — Oct 5: “extremely invasive”; DOR referred him to the program
  • Exhibit R-10 — Oct 6, 8:35 AM: release demanded by COB
  • Exhibit R-11 — Oct 6, 10:14 AM: declines release; asks for denial letter

Authorities

Topanga Assn. for a Scenic Community v. County of Los Angeles, 11 Cal.3d 506 (1974)
Each “not transparent” finding must be bridged to specific record evidence. Justia

7Background claims

DOR’s position

“He was initially offered $50.00 to purchase a discounted bus pass… $100 to purchase the SacRT general pass… Subsequently, Mr. Madden submitted a request for Administrative Review… The Administrative Review decision upheld counselor’s decision… and offered him… mileage reimbursement at 21-cents per mile… He elected to go with the mileage.”— SOP, Background and Facts

Rebuttal

The May 26 administrative review decision did not address the argument actually made on April 29: that § 7162 requires evaluating proximity, frequency, and undue hardship. Restating the “least costly” conclusion does not answer the hardship argument.

The listed alternatives did not meet his needs, a point DOR itself conceded for the June job placement when it acknowledged no public transit could reach the site before his 7:00 AM start, which is why it authorized the car rental.

Exhibits

  • Exhibit X-1 — Administrative Review Decision, May 26, 2026

Authorities

Goldberg v. Kelly, 397 U.S. 254 (1970)
Benefits are a property interest; termination requires timely and adequate notice of reasons, an opportunity to present evidence, and an impartial decisionmaker who states the reasons and evidence relied on. U.S. Reports syllabus
Cal. Code Regs. tit. 9, § 7353
Review decisions must be written, issued within 15 days, and advise of hearing and mediation rights. Cornell LII

8DOR’s failures to follow the law

Failure 1 — No written denial with appeal rights

The June 24, 2026 vehicle-purchase denial was an informal email. Repeated written requests for a formal denial notice, most recently October 6, 2026, were never answered. 29 U.S.C. § 722(c) requires written notice of review rights upon reduction, suspension, or cessation of services. 9 CCR §§ 7353 and 7354 run appeal clocks from written denials and require written, reasoned decisions with appeal-rights notice.

Failure 2 — Services frozen while review sat open

Zero authorized transportation from August 15 to October 9 while the hardship review sat open. 34 C.F.R. § 361.57(b)(4) prohibits suspending services while a review is pending. 9 CCR § 7351 makes agency inaction independently appealable.

Failure 3 — Findings without evidence

The SOP’s “reported that he is not employed” finding cites no evidence. Topanga, 11 Cal.3d 506, requires findings to bridge the gap between evidence and decision.

Failure 4 — Attempted withdrawal of appeal without consent

The June 24 “Withdrawal of mediation and fair hearing request” email was never requested. The June 16 DR 107 sought both mediation and a fair hearing. He rejected the withdrawal in writing the same day. 9 CCR § 7353.6 confirms the two run concurrently.

9Timeline of key events

Mar 2023
Applies for DOR services; found eligible March 23.
Aug 2024
Case transferred to Capitol Mall Branch, Sacramento.
Oct 15, 2025
Enters IPE #5 (Construction Laborer); amended Oct 21 to include travel and maintenance for ABC NorCal apprenticeship.
Apr 27, 2026
Begins pre-apprenticeship classroom training, Building Strong Academy.
Apr 29, 2026
Requests administrative review, raising the § 7162 hardship argument.
May 26, 2026
Administrative Review upholds counselor; offers 21¢/mile.
Jun 15, 2026
Starts Roseville job placement through the apprenticeship.
Jun 16, 2026
Files DR 107 for mediation and fair hearing.
Jun 17, 2026
Requests vehicle purchase assistance.
Jun 24, 2026
DOR approves two months’ rental (through Aug 14); informally denies vehicle purchase; sends unrequested “withdrawal” of appeal, rejected same day.
Jul 1, 2026
Formal grievance: no written decisions from DOR.
Aug 10, 2026
Requests third month (hardship review).
Aug 15, 2026
Authorized transportation ends; zero authorized from this date.
Sep 7–14
Self-funded Turo rental, $429.95.
Sep 11, 2026
Last paid work day; mandatory unpaid training Sep 21–25.
Sep 20–Oct 4
Second self-funded Turo rental, $718.28 ($1,148.23 total).
Oct 1, 2026
ABC NorCal logs work report: 112 hours, September 2026.
Oct 5, 2026
9:57 AM: explains apprenticeship structure. 4:46 PM: DOR demands meeting + release. Evening: formal complaint over shifting standards.
Oct 6, 2026
8:35 AM: release demanded by COB. 10:14 AM: he declines, asks for denial letter. 1:28 PM: DOR floats conditional “not an employee” theory. 3:42 PM: he forwards 112-hour work report to DOR. Evening: SOP issued.
Oct 12, 2026
Fair Hearing, SHN-105316215.

10Document library

Individual exhibits

  • R-1Jun 18, 2026 — reports Roseville job placement
  • R-2Jun 24, 2026 — demands written denial; separates training vs. work transportation
  • R-3Jun 27, 2026 — DR 107 appeal active; withdrawal rejected
  • R-4Jul 1, 2026 — formal grievance: no written decisions
  • R-5Oct 5, 9:57 AM — apprenticeship structure, his words
  • R-6Oct 5 — DOR’s October 9 bills deadline
  • R-7Oct 5, 4:46 PM — DOR reframes; demands meeting + release
  • R-8Oct 5 — formal complaint: shifting standards
  • R-9Oct 5 — “extremely invasive”; DOR made the referral
  • R-10Oct 6, 8:35 AM — release demanded by COB
  • R-11Oct 6, 10:14 AM — declines release; asks for denial letter
  • R-12Oct 6, 1:28 PM — “not considered an employee” theory originates
  • R-13Oct 6 — “don’t believe I’m in the program?”; Turo documented
  • R-14aOct 1 — 112 hours worked, September 2026
  • R-14bLaborer Core 1 enrollment, Sept 21–25
  • R-14cIntro to Apprenticeship enrollment, Aug 27
  • R-15Oct 6 — borrowing to rent; $1,148.23; impact
  • X-1May 26, 2026 — Administrative Review Decision